Responsible Gaming
at jidbuz

Section 1

18+ Age Restriction Policy

jidbuz operates a strict minimum age policy. All players must be aged 18 or above to register an account, place bets, or access any game on the jidbuz platform, including cricket betting markets, slots, live casino, and all other content. This policy is non-negotiable and applies equally to all players across Bangladesh — from Dhaka and Chittagong to Rangpur, Mymensingh, and Cox's Bazar.

During the account registration process, every applicant is required to confirm their date of birth. jidbuz reserves the right to request identity verification documents — including a valid Bangladesh National Identity Card (NID), passport, or birth certificate — at any stage of the account lifecycle. Accounts where age cannot be verified to our satisfaction will be suspended pending the submission of satisfactory documentation, and any funds held in such accounts will be frozen until the matter is resolved.

We strongly encourage parents and guardians to make use of parental control software if they share a device with minors. Parental filtering tools available for Android and iOS devices can restrict access to gambling websites and applications as an additional layer of protection. jidbuz takes no responsibility for underage access that results from a failure to implement appropriate device-level controls.

Section 2

Player Control Tools

jidbuz provides a comprehensive suite of player control tools that put you firmly in charge of your gambling experience. These tools are available to all registered players at no cost and can be activated or adjusted directly from the account settings dashboard. Our responsible gaming philosophy is built on the principle that the best time to set limits is before you need them — not after.

All limit reductions and restrictions take effect immediately once confirmed. Requests to increase a limit or remove a restriction are subject to a mandatory 7-day reflection period before they take effect. This cooling-off window is designed to protect you from impulsive decisions made in the heat of the moment.

Section 3

Deposit and Spending Limits

Managing how much money you put into your jidbuz account is one of the most effective ways to keep gambling enjoyable and within your financial means. jidbuz makes it straightforward to set and adjust deposit limits regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer.

When setting a deposit limit, we recommend choosing a figure that represents a realistic entertainment budget rather than an amount tied to an expected return. Gambling outcomes are determined by chance, and no betting strategy or system can guarantee profit. Your deposit limit should reflect what you can genuinely afford to lose without it affecting your daily life, your responsibilities to your family, or your ability to meet essential expenses such as rent, food, and utility bills.

jidbuz displays a running summary of your deposits and losses for the current period directly within your account dashboard. You can review your gambling history — including all transactions processed through bKash, Nagad, and Rocket — at any time from the transaction history section of your account. We encourage all players to review this data regularly as part of a healthy approach to responsible gaming.

To set or adjust your deposit limit, navigate to Account Settings → Responsible Gaming → Deposit Limits. Changes to reduce your limit apply immediately. To increase your limit you must submit a request and wait a mandatory 7-day cooling-off period before the new limit activates. If you need assistance setting limits, contact our support team at [email protected] — available 24 hours a day, 7 days a week.

Section 4

Self-Exclusion Programme

jidbuz's self-exclusion programme is designed for players who feel that their gambling has moved beyond a source of entertainment and has begun to cause harm. Self-exclusion is a powerful, voluntary tool that allows you to block access to your jidbuz account for a defined period — or permanently. It is one of the most important responsible gaming features we offer, and we encourage any player who is struggling to use it without hesitation.

Self-exclusion periods available on jidbuz are: 1 month, 3 months, 6 months, 1 year, and permanent self-exclusion. Once a self-exclusion period is active, your account will be locked and you will not be able to deposit, place bets, or access any game. Any active bonuses will be forfeited. Your account balance at the time of self-exclusion will be returned to your registered bKash, Nagad, or Rocket account within 5 business days.

During the self-exclusion period, jidbuz will also suppress all marketing communications to your registered email address and mobile number. You will not receive promotional offers, match alerts, bonus notifications, or any other marketing material from jidbuz for the duration of your exclusion.

Self-exclusion can be activated in two ways: directly via Account Settings → Responsible Gaming → Self-Exclusion, or by sending a written request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion duration. Our team will action your request within 24 hours of receipt, and you will receive a written confirmation once the exclusion is live.

Please be aware that self-exclusion on jidbuz applies only to the jidbuz platform. If you are experiencing serious problem gambling, we strongly encourage you to contact a professional support organisation that can help you implement a wider multi-platform exclusion strategy and provide counselling services.

Section 5

Recognising Problem Gambling

Problem gambling is not defined by how much money you spend or how often you play — it is defined by the impact that gambling has on your life and the lives of the people around you. For the vast majority of players, jidbuz is a source of entertainment: a way to enjoy cricket betting during the BPL or IPL season, or to unwind with a slot game. But for some players, gambling can gradually shift from recreation into a compulsive behaviour that is difficult to control.

The following warning signs may indicate that gambling has become or is becoming a problem. Recognising these signs in yourself or in someone you care about is the first step toward getting help:

If you recognise three or more of the above warning signs in your own behaviour, we encourage you to use the jidbuz self-exclusion or cooling-off tools immediately, and to reach out to our support team or a professional gambling support organisation. There is no shame in seeking help — problem gambling is a recognised condition, and effective support is available.

Section 6

Self-Assessment Checklist

The following brief self-assessment is designed to help you reflect honestly on your current relationship with gambling. Read each question carefully and consider whether your answer is "yes" or "sometimes" — any affirmative answer is worth taking seriously.

Section 7

Getting Help and Support

If you feel that gambling has become a problem for you or someone you know, reaching out for help is the most important step you can take. jidbuz is committed to directing players toward appropriate support and will never penalise, embarrass, or make it difficult for a player to access responsible gaming assistance.

Our support team at jidbuz is trained to handle responsible gaming enquiries with care, sensitivity, and strict confidentiality. You can contact us at any time — 24 hours a day, 365 days a year, including Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays — using the contact details below. All responsible gaming enquiries are treated with the highest level of discretion.

In addition to contacting jidbuz directly, players who are experiencing serious gambling-related harm are encouraged to speak with a trusted family member, a local community leader, or a mental health professional. In Bangladesh, several charitable and community organisations offer counselling and financial guidance services that may be able to assist players and their families during a difficult period.

Remember: seeking help for a gambling problem is a sign of strength and self-awareness, not weakness. The sooner you reach out, the sooner things can improve. jidbuz is here to support your well-being, not just your entertainment.

Section 8

jidbuz Commitment to Safe Play

Responsible gaming is not a box-ticking exercise at jidbuz — it is a core part of how we operate and how we think about our relationship with the players who trust us with their time and money. We believe that a sustainable, trustworthy platform is one where players feel safe, informed, and in control. A player who gambles responsibly within their means is a player who can enjoy cricket betting season after season, whether it is the BPL, the IPL, the T20 World Cup, or any other tournament.

jidbuz invests continuously in the development and improvement of our responsible gaming tools. We monitor platform usage for behavioural patterns that may indicate distress, and our support team is trained to proactively reach out to players who show signs of problem gambling. Where we identify a player at risk, we may apply protective restrictions to their account in the interest of their well-being, even without a direct request from the player.

We apply our responsible gaming standards consistently across all player segments — new registrants in Dhaka, long-term players from Chittagong, students in Sylhet and Rajshahi, working adults in Khulna and Barisal, and all other members of the jidbuz community across Bangladesh. No player is exempt from our responsible gaming policies, regardless of their VIP status, deposit history, or relationship with the platform.

jidbuz also commits to conducting regular reviews of our responsible gaming policies and tools to ensure they remain effective, current, and aligned with evolving best practices in the global online gambling industry. We welcome feedback from players on how we can improve our safe play programme. If you have a suggestion, please share it with us at [email protected].