jidbuz Privacy
Policy

jidbuz collects personal data from players in Bangladesh through several channels: directly via the account registration form, indirectly through your use of the platform, and in some cases from third-party verification services used for identity and age verification. We collect only the data that is necessary and proportionate to the purposes described in this Privacy Policy.

Registration and account data collected at sign-up includes your full legal name, date of birth, residential address (including division, district, and upazila), a valid Bangladeshi mobile number, an email address, and a self-selected username and password. This information is required to open and maintain a jidbuz account and cannot be omitted.

Identity verification (KYC) data may be collected when you request a withdrawal or when jidbuz's compliance team requires verification in line with our anti-money laundering (AML) obligations. KYC documents may include a copy of your Bangladesh National Identity Card (NID), a valid passport, a driving licence, or a recent utility bill or bank statement showing your registered address. These documents are stored securely and used solely for verification purposes.

Transaction and payment data includes records of all deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, or bank transfer. We record the amount, date, time, payment method, and reference numbers associated with each transaction. We do not store full mobile wallet PINs or bank account passwords — these are handled entirely within the payment provider's own secure environment.

Behavioural and usage data is collected automatically when you use jidbuz. This includes your IP address, device type, operating system, browser type, pages visited, time spent on each page, betting and gaming activity (markets selected, stakes placed, outcomes), session duration, and clickstream data. This data is used to improve the platform experience and to identify patterns of potentially problematic gambling behaviour.

Communication data includes the content and metadata of all communications between you and jidbuz's support team, whether conducted via email to [email protected] or through any in-platform messaging facility. We retain communication records for quality assurance, training, and dispute resolution purposes.

jidbuz processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The following describes the primary purposes for which jidbuz uses personal data, and the legal basis for each type of processing.

• Account creation and management: We use your registration data to open your jidbuz account, verify your identity, and maintain the security and integrity of your account. This processing is necessary for the performance of our contract with you.
• Processing deposits and withdrawals: Your payment and transaction data is used to process deposits via bKash, Nagad, Rocket, and Upay, and to facilitate withdrawal requests to your registered payment method. This is also contractually necessary.
• Fraud prevention and AML compliance: jidbuz is obligated to monitor account activity for signs of money laundering, fraud, and other financial crime. We use your identity, transaction, and behavioural data to fulfil these legal obligations. This processing is required by law.
• Age and identity verification: KYC data is processed to verify that all jidbuz players are aged 18 or above and are who they say they are. This is both a contractual and legal requirement.
• Responsible gaming monitoring: jidbuz uses your betting and gaming activity data to identify patterns that may indicate problematic gambling behaviour, and to offer appropriate support tools including deposit limits, cooling-off periods, and self-exclusion. This processing is in your vital interest.
• Platform improvement and analytics: Aggregated and anonymised usage data is used to analyse how players interact with jidbuz, identify technical issues, and improve the overall platform experience, including cricket betting markets, slot game interfaces, and payment flows. This is based on our legitimate interest.
• Marketing and promotional communications: With your consent, jidbuz may send you promotional emails or SMS messages about bonuses, new game launches, BPL and IPL season offers, and other relevant promotions. You may withdraw your consent at any time via your account notification settings.
• Customer support: Communication data is used to respond to your support queries, resolve disputes, and improve the quality of our support services. This is necessary for the performance of our contract with you.

jidbuz does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only with carefully selected partners and service providers who are necessary for the operation of the jidbuz platform, and only to the extent required for those purposes. All third parties who receive personal data from jidbuz are contractually required to handle it securely and in accordance with applicable data protection standards.

The categories of third parties with whom jidbuz may share your personal data are as follows:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and security framework, and is independently regulated in Bangladesh.
• Identity verification services: jidbuz uses third-party KYC and AML screening providers to verify player identities and screen against sanctions and politically exposed persons (PEP) lists. These providers receive only the minimum data necessary for verification purposes.
• Game content providers: Software providers including Pragmatic Play, Evolution Gaming, NetEnt, Habanero, Spribe, and Ezugi may receive limited session and gameplay data necessary for the technical operation of their games within the jidbuz platform.
• IT infrastructure and hosting providers: jidbuz uses cloud hosting and infrastructure service providers to store and process platform data. These providers operate under strict data processing agreements and may not use your data for any purpose other than hosting the jidbuz service.
• Analytics providers: Aggregated and pseudonymised usage data may be shared with analytics service providers to assist with platform performance monitoring and improvement. No individually identifiable data is shared for analytics purposes.
• Law enforcement and regulatory authorities: jidbuz is required by law to disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence units in Bangladesh when presented with a valid legal request. jidbuz will notify you of such a request where it is legally permitted to do so.

jidbuz will never share your personal data with any third-party advertiser, data broker, or unrelated commercial entity. Any change to this data-sharing policy will be communicated to you via the email address registered on your jidbuz account before the change takes effect.

jidbuz uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) on our website to enable core functionality, remember your preferences, analyse platform performance, and deliver a more personalised experience. By continuing to use jidbuz after being notified of our use of cookies, you consent to their use as described in this section.

The following categories of cookies are used on the jidbuz platform:

• Strictly necessary cookies: These cookies are essential for the jidbuz platform to function. They enable you to log in to your account, maintain your session while you navigate between pages, and use core features such as the betting slip and deposit flow. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences such as your preferred language, your last-visited game category (e.g., cricket betting or slots), and display settings. Disabling these cookies may affect the personalisation of your experience.
• Analytical cookies: jidbuz uses analytical cookies to collect aggregated, anonymous data about how players use the platform — including which pages are most visited, how long players spend on specific sections, and where users exit the platform. This data helps us improve jidbuz for all players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
• Performance cookies: These cookies help us identify and resolve technical errors, monitor server response times, and ensure that the jidbuz platform performs reliably across different devices and browsers, including on mobile devices commonly used in Bangladesh.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the jidbuz platform. Most modern browsers (including Chrome, Firefox, Samsung Internet, and Opera Mini — widely used in Bangladesh) provide straightforward cookie management tools under their privacy or settings menus.

jidbuz takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, jidbuz maintains security standards that reflect current industry best practice for online gambling and financial services platforms operating in Bangladesh.

Our technical security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jidbuz servers, protecting login credentials, payment information, and personal data in transit.
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes, never in plain text), NID numbers, and payment reference details.
• Two-factor authentication (2FA) via OTP to your registered Bangladeshi mobile number, available to all jidbuz account holders and strongly recommended.
• Automated intrusion detection systems that monitor for unusual access patterns, brute-force login attempts, and other indicators of potential account compromise.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Role-based access controls within jidbuz's internal systems, ensuring that staff members can access only the personal data necessary for their specific job functions.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, jidbuz will notify affected players by email within 72 hours of becoming aware of the breach, to the extent that is practicable. The notification will describe the nature of the breach, the categories of data affected, and the steps you should take to protect yourself.

You also play a role in keeping your jidbuz account secure. We strongly recommend using a strong, unique password, enabling 2FA, never sharing your login credentials with any other person, and logging out of your jidbuz account when using a shared or public device — particularly in internet cafes commonly found in Dhaka, Chittagong, Sylhet, and other Bangladeshi cities.

jidbuz retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The table below summarises our standard retention periods for the main categories of personal data we hold.

Upon expiry of the applicable retention period, jidbuz will securely delete or anonymise the relevant personal data in accordance with our internal data disposal procedures. Where data is anonymised rather than deleted, it can no longer be linked to any individual player and is not subject to the protections of this Privacy Policy.

If you close your jidbuz account, your personal data will be retained for the periods specified above. You will not receive marketing communications after account closure unless you re-register. You may request deletion of your data at any time, subject to our legal retention obligations; see the Your Privacy Rights section below for details.

jidbuz respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected] with your registered account details and a clear description of your request. jidbuz will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of all personal data that jidbuz holds about you. We will provide this in a structured, commonly used format. The first request in any 12-month period is free of charge; subsequent requests may incur a reasonable administrative fee.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details (such as your email address and residential address in Dhaka, Chittagong, or elsewhere in Bangladesh) directly via your jidbuz account settings.
• Right to erasure: You may request that jidbuz delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations described in Section 6.
• Right to restriction of processing: You may request that jidbuz restrict the processing of your personal data in certain circumstances, such as while we investigate an accuracy dispute or a legitimate interests objection.
• Right to data portability: Where jidbuz processes your personal data on the basis of consent or contract, you have the right to receive that data in a machine-readable format and to request that it be transferred directly to another service provider where technically feasible.
• Right to object: You have the right to object at any time to the processing of your personal data where jidbuz relies on legitimate interests as the legal basis. You may also object to direct marketing communications at any time without giving a reason, via your account notification settings or by emailing [email protected].
• Right to withdraw consent: Where jidbuz processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you have any questions, concerns, or complaints about this Privacy Policy, about how jidbuz handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly and thoroughly.

Email: [email protected]
Response time: Within 30 days of receipt of a verified request.
Operating hours: 24 hours a day, 7 days a week, 365 days a year, including Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March).
Language: All privacy communications are handled in English.

jidbuz is committed to resolving all privacy complaints internally in the first instance. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection or consumer affairs authority in Bangladesh. jidbuz will cooperate fully with any such authority in the investigation of a complaint.

jidbuz reserves the right to amend this Privacy Policy at any time. Any material changes to the way we collect, use, or share your personal data will be communicated to you by email to your registered jidbuz address at least 14 days before the change takes effect. The effective date at the top of this page will be updated to reflect the date on which the most recent version became active. Continued use of jidbuz after any update to this Privacy Policy constitutes your acceptance of the updated terms.